Covid-19 and your stay at The Petersham
Covid-19 and your stay at The Petersham
The Petersham team is totally committed to ensuring that we welcome you safely. We have modified our operations and available services to minimise the risk to our guests and team.
We have consulted with experts and followed current government advice, to ensure you can feel confident in your visit.
We are pleased to have been confirmed as ‘Good To Go’ by Visit England, recognising The Petersham has followed government and industry COVID-19 guidelines and ensured processes are in place to maintain cleanliness and aid social/physical distancing.
All guidelines will be continuously reviewed and this page will be regularly updated as the situation changes.
Can I stay at The Petersham from Monday 17th May?
The Petersham is pleased to be able to offer accommodation to all guests requiring to stay over-night with full housekeeping services now being provided and room service available from 7am to 9pm.
Test and Trace
On entering the hotel it will be a legal requirement to provide The Petersham with the name and contact details of all your party.
You may ‘check in’ using the NHS Covid-19 QR code displayed in the hotel as an alternative to providing your contact details if you prefer.
It is a legal requirement for all persons to wear a face covering when in public areas of the hotel and when moving around the building. These may only be removed when seated at tables in the Restaurant, Lounge or Private room or on out-side terraces.
We politely request that if you are displaying any symptoms of Covid-19, such as a high temperature or new and persistent cough, that you call us to postpone your stay. We understand the importance of flexibility at this time, so all reservations can be rescheduled or cancelled up to 14:00 on the day of arrival without charge.
Prior to your arrival, we will contact you by telephone with all the necessary information about your stay and our latest Covid-19 management processes. If you have any special requirements, do please let us know before you arrive, so we can properly prepare for you and your safety.
Arrival and Check In
Perspex screens are at reception to allow safe registration to take place and to help everyone maintain the recommended social distancing (currently 1 metre plus).
The concierge, porter and rooming services are temporarily suspended, but the desk staff will be pleased to help wherever they can.
The leading brand – Zoono hand sanitiser – is available for arriving guests, on the reception desk and then throughout your stay. As this sanitiser is effective for 24 hours, please ensure you use it every day. Members of staff use it at the start of each shift and we regard it to be at the heart of our defence and virus management.
The Petersham Restaurant is now open daily to serve Breakfast, Lunch, After-noon tea and Dinner for parties of up to six guests. Due to social distancing requirements we are unable to accommodate larger groups of guests at this time.
Throughout your stay we ask that you please keep a social distance of a minimum of 1 metre between yourself, staff, and other guests.
All communal areas are thoroughly deep-cleaned to an exceptional standard and will continue to be so. A new comprehensive Ozone cleaning regime has been introduced to ensure the highest levels of hygiene are achieved prior to and maintained throughout your stay. This is through the Tersano system which is a Stabilised Aqueous Ozone process which kills all know bacteria, spores and viruses. It has been effective in the treatment of swimming pools, aircraft and air-conditioning for decades.
Our housekeeping team have undertaken training in the effective prevention of virus transmission and will wear the appropriate PPE while working.
Every guest bedroom is thoroughly deep-cleaned to an exceptional standard using the Tersano process and to complete the process, the room as been filled with natural Ozone in a calibrated dose to kill all known pathogens, viruses, spores and bacteria. The Ozone is converted back to Oxygen on completion and this makes the room ready for occupation.
The Petersham Restaurant is now open daily to serve Breakfast, Lunch, Afternoon Tea and Dinner for parties of up to six guests or two families. Due to social distancing requirements we are unable to accommodate larger groups at this time.
Please note that current COVID 19 government guidelines require all enclosed spaces provide sufficient ventilation via natural ventilation which relies on passive air flow through windows, doors and air vents that can be fully or partially opened.
A maximum of 30 persons may attend a private event at the hotel.
Our team members have received instruction and direction on safe working practice to avoid the spread of the virus. Face masks will be worn at all times and hand washing and the use of sanitizer is advised frequently. Staff are encouraged to take up the vaccination at their earliest opportunity and the hotel is making lateral flow testing kits available for home testing to all employees.