Covid-19 and your stay at The Petersham
Covid-19 and your stay at The Petersham
The Petersham team is totally committed to ensuring that we welcome you safely. We have modified our operations and available services to minimise the risk to our guests and team.
We have consulted with experts and followed current government advice, to ensure you can feel confident in your visit and make the most of your time in Richmond.
We are pleased to have been confirmed as ‘Good To Go’ by Visit England, recognising The Petersham has followed government and industry COVID-19 guidelines and ensured processes are in place to maintain cleanliness and aid social/physical distancing.
All guidelines will be continuously reviewed and this page will be regularly updated as the situation changes.
Test and Trace
It is now a legal requirement to provide The Petersham with name and contact details of at least one member of every group (up to six people).
You may ‘check in’ using the NHS Covid-19 QR code displayed in the hotel as an alternative to providing your contact details if you prefer.
Richmond is a ‘Tier 2’ area. From Saturday 17th October, reservations in our restaurant will be for a maximum of six and limited to one household (or support bubble).
Should you have an upcoming reservation, our team will be in touch to explain the new restrictions, answer any questions you might have and amend your reservation if needed.
We will also make all our guests aware of the new restrictions when booking. On arrival at The Petersham, we may remind you again, so please do not be offended if we ask. We so hope your household will continue to come and enjoy our hospitality.
We respectfully bring the following Government guidance to your attention. There is a mandatory requirement in place for face coverings to be worn in all Hotels & Guest Houses (public areas only) by guests and staff.
You are expected to wear a face covering before entering, unless there is a reasonable reason not to. You may remove your face covering once seated at a table to eat or drink or when in your bedroom.
We very much appreciate your co-operation and thank you for your consideration to others.
We politely request that if you are displaying any symptoms of Covid-19, such as a high temperature or new and persistent cough, that you call us to postpone your stay. We understand the importance of flexibility at this time, so all reservations can be rescheduled or cancelled up to 16:00 on the day before arrival without charge.
Prior to your arrival, we will contact you by telephone with all the necessary information about your stay and our latest Covid-19 management processes. If you have any special requirements, do please let us know before you arrive, so we can properly prepare for you and your safety.
Arrival and Check In
Newly installed Perspex screens are at reception to allow safe registration to take place and to help everyone maintain the recommended social distancing (currently 1 metre plus).
The concierge, porter and rooming services are temporarily suspended, but the desk staff will be pleased to help wherever they can.
The leading brand – Zoono hand sanitiser – is available for arriving guests, on the reception desk and then throughout your stay. As this sanitiser is effective for 24 hours, please ensure you use it every day. Members of staff use it at the start of each shift and we regard it to be at the heart of our defence and virus management.
You are welcome to use the lifts which will be regularly sanitised. Our team will explain how to use them safely and hand sanitiser will be available in each lift for use after pressing the buttons. We ask that they are occupied by only one person or household at a time, to allow safe distancing.
Throughout your stay we ask that you please keep a social distance of a minimum of 1 metre between yourself, staff, and other guests.
All communal areas have been thoroughly deep-cleaned to an exceptional standard and will continue to be so. A new comprehensive Ozone cleaning regime has been introduced to ensure the highest levels of hygiene are achieved prior to and maintained throughout your stay. This is through the Tersano system which is a Stabilised Aqueous Ozone process which kills all know bacteria, spores and viruses. It has been effective in the treatment of swimming pools, aircraft and air-conditioning for decades.
We offer Zoono Hand Sanitiser across the hotel which is effective for 24 hours even after hand washing and bathing. This has been tested across Europe and is regarded as the best product for this purpose.
Our housekeeping team have undertaken training in the effective prevention of virus transmission and will wear the appropriate PPE while working.
All usually included items placed in the rooms have been withdrawn so that there are fewer possibilities of cross contamination. These include leaflets, stationery items and some lesser used bathroom and housekeeping products.
Every guest bedroom has been thoroughly deep-cleaned to an exceptional standard using the Tersano process and to complete the process, the room as been filled with natural Ozone in a calibrated dose to kill all known pathogens, viruses, spores and bacteria. The Ozone is converted back to Oxygen on completion and this makes the room ready for occupation.
No further access to the room is then permitted to anyone else, until you arrive to take occupation of that room.
Sadly, we cannot offer any stayover servicing. Additional towels, bed linen, toiletries and amenities are always available from the front desk staff or by dialing O from your room.
Dining – in and out
Breakfast is served in the restaurant.
The Petersham Restaurant serves traditional Afternoon Tea every day and an all day dining and room service menu until 8pm.
The Petersham bar serves a selection of fine wines by the glass, cocktails, whiskies and Champagnes. The bar will be closed from 10pm and operates a ‘table-service’ only.
Tea and coffee making facilities are available in your room. Fresh milk is available on request.
Ice is available at any time. Please advise if you require ice for bottle cooling or drinks or both.
Social gatherings may be made up of a maximum of six guests from one household. Should you be dining as a larger group, we will be pleased to make appropriate arrangements, such as seating on separate tables.
Weddings & Funerals
A maximum of fifteen persons may attend a wedding, and a maximum of thirty may attend a funeral subject to social distancing restrictions. This applies both indoors and outdoors.
Our team members receive thorough and comprehensive training on effective virus transmission prevention and familiarisation with our new infection control processes. This includes total familiarity with Ozone cleaning, Zoono antibacterial cleansing and Tersano surface cleaning.
Our team members will be required to confirm they have not been in contact with anyone with Covid-19 symptoms. Anyone who shows Covid-19 symptoms will be immediately sent home and will be required to self-isolate for 14 days prior to returning to work.
In most areas, our staff members will wear the appropriate PPE required while working, continue to wash their hands frequently and they will use the 24 hour effective Zoono hand sanitiser.