Covid-19 and your stay at The Petersham
Covid-19 and your stay at The Petersham
The Petersham team is totally committed to ensuring that we welcome you safely. We have modified our operations and available services to minimise the risk to our guests and team.
We have consulted with experts and followed current government advice, to ensure you can feel confident in your visit.
We are pleased to have been confirmed as ‘Good To Go’ by Visit England, recognising The Petersham has followed government and industry COVID-19 guidelines and ensured processes are in place to maintain cleanliness and aid social/physical distancing.
All guidelines will be continuously reviewed and this page will be regularly updated as the situation changes.
At The Petersham we want to do everything that we can to continue to keep our team members safe and healthy and to ensure the well-being of our guests.
Staying at The Petersham from Monday 19th July
The Petersham is pleased to be able to offer accommodation to all guests requiring to stay over-night with full housekeeping services being provided and room service available from 7am to 9pm.
Test and Trace
Our QR code posters will remain in place at reception and in the restaurant for guests to use to check-in to our location should they wish to do so. It is no longer a legal requirement for guests to check-in with these codes or to supply us with their contact details.
The ‘please wear a mask’ signage will remain at the front door and the restaurant entrance although we will leave it to guests choice as to whether they wear a mask or not. We would prefer that guests continue to wear masks in public areas should they wish to.
In regard to our staff health and safety we are strongly advising all employees to continue wearing a mask when they are in public areas and when dealing with and serving guests.
We politely request that if you are displaying any symptoms of Covid-19, such as a high temperature or new and persistent cough, that you call us to postpone your stay.
Arrival and Check In
Perspex screens are at reception to allow safe registration to take place and to help everyone maintain the recommended social distancing.
The leading brand – Zoono hand sanitiser – is available for arriving guests, on the reception desk and then throughout your stay. As this sanitiser is effective for 24 hours, please ensure you use it every day. Members of staff use it at the start of each shift and we regard it to be at the heart of our defence and virus management.
The Petersham Restaurant is now open daily to serve Breakfast, Lunch, After-noon tea and Dinner.
All communal areas are thoroughly deep-cleaned to an exceptional standard and will continue to be so. A new comprehensive Ozone cleaning regime has been introduced to ensure the highest levels of hygiene are achieved prior to and maintained throughout your stay. This is through the Tersano system which is a Stabilised Aqueous Ozone process which kills all know bacteria, spores and viruses. It has been effective in the treatment of swimming pools, aircraft and air-conditioning for decades.
Our housekeeping team have undertaken training in the effective prevention of virus transmission and will wear the appropriate PPE while working.
Every guest bedroom is thoroughly deep-cleaned to an exceptional standard using the Tersano process and to complete the process, the room as been filled with natural Ozone in a calibrated dose to kill all known pathogens, viruses, spores and bacteria. The Ozone is converted back to Oxygen on completion and this makes the room ready for occupation.
The Petersham Restaurant is now open daily to serve Breakfast, Lunch, Afternoon Tea and Dinner. The restaurant capacity will remain at six guests per table to continue to allow safe social distancing.
Please note that current COVID 19 government guidelines require all enclosed spaces provide sufficient ventilation via natural ventilation which relies on passive air flow through windows, doors and air vents that can be fully or partially opened.
Our team members have received instruction and direction on safe working practice to avoid the spread of the virus. Face masks will be worn at all times and hand washing and the use of sanitizer is advised frequently. Staff are encouraged to take up the vaccination at their earliest opportunity and the hotel is making lateral flow testing kits available for home testing to all employees.