Privacy | The Petersham Hotel
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Legal and privacy policy

The Petersham respects your privacy and is committed to protecting the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect, use and store your personal information.

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested.

The Petersham Hotel Ltd. has a data protection policy that ensures our data collection, handling, management and use comply with the data protection law (The General Data Protection Regulation (EU) 2016/679) and that we follow good and ethical practices at all times. The policy is in place to help protect the rights of staff, customers and partners and is open on how we intent to store a process individuals’ data.

When you browse our website, you do so anonymously, unless you have previously indicated that you wish The Petersham to remember your login and password. We don’t automatically collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website. Like many other commercial websites, The Petersham website may use a standard technology called a “cookie” to collect information about how you use the site. Please go to “Cookies and Tracking Information” below for more information.

The Petersham collects personal information when you register with The Petersham for an account with The Petersham, when you use certain products or services of The Petersham, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a sweepstakes or other promotions, or when you submit your personal information to The Petersham for any other reason. From time to time, The Petersham receives personal information from business partners and vendors. The Petersham only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.

Access to certain web pages of The Petersham may require a login and a password. The use of those web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and The Petersham. Unless you request deletion of your personal information as specified below, your personal information may be retained by The Petersham to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.


When personal information is collected, we will inform you at the point of collection the purpose for the collection. The Petersham will not transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled “Information Sharing and Disclosure” below.

If you choose to provide us with your personal information, we may only transfer that information, within The Petersham or to The Petersham’s third party service providers with your permission. Upon receiving your permission, we may transfer your information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.

When obtaining your data for direct marketing purposes, other than processing a booking and/or service, we will provide you with the opportunity to “opt-in” and will clearly outline what future information you can expect to receive in the future, and how often. This means we require your affirmative action to indicate you consent before we use your information for purposes other than the purpose for which it was submitted. When collecting this data, we will keep a record of consent alongside a record of your data for as long as this is retained. You can easily unsubscribe or “opt-out” of direct marketing at any time.

Cookies and Tracking Technology

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. Some parts of The Petersham’s website use cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of The Petersham’s website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of our website, except access to certain of The Petersham’s web pages may require a login and password.

How We Use Information Collected

The Petersham uses information for several general purposes: to fulfill your requests for certain products and services, to personalise your experience on our website, to keep you up to date on the latest service announcements, special offers or other information we think you’d like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. If you have given consent we may also use your information to send you, direct marketing information or contact you for market research (in the form and frequency that you agreed to receive when you “opt-in”).

Information Sharing and Disclosure

Your personal information is never shared outside The Petersham without your permission, except under conditions explained below.

The Petersham may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of The Petersham to provide a product or service to you (we will only provide those companies with the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you’d like to hear about either from us or from our business partners (unless you have opted out of these types of communications). We will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites.

Children and Privacy

Our websites do not target and are not intended to attract children under the age of 15. The Petersham does not knowingly solicit personal information from children under the age of 15 or send them requests for personal information.

Third Party Sites

The Petersham’s website contains links to other sites. The Petersham does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Our website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with The Petersham logo, even though they are not operated or maintained by The Petersham. Although we choose our business partners carefully, The Petersham is not responsible for the privacy practices of websites operated by third parties that are linked to our site. Once you have left our website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.

Changes to this Privacy Policy

The Petersham will amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this site.

Questions or Suggestions

If you have any questions or concerns about the collection, use, or disclosure of your personal information you are entitled to request this information directly from us and have the right to be forgotten. Subject access requests should be made by email, addressed to the data controller at You have the right to access all of your personal data free of charge and this will be provided within 7 days.